1. Who is responsible for your information
Vetomo (“Vetomo”, “we”, “us”, or “our”) operates this website and determines how personal information submitted through its public business-enquiry forms is used. For clinic services, the relevant Vetomo contracting entity and the clinic’s role are described in the applicable order form and data processing agreement.
Privacy questions and rights requests can be started through our contact page. Do not include patient, pet owner, or clinical information in that form.
2. Information we collect on this website
Depending on how you interact with the site, we may collect:
- business contact details, such as name, work email, phone number, role, and clinic;
- the content of a sales, pilot, partnership, security, or privacy enquiry;
- basic technical and usage data needed to operate, secure, and improve the website;
- consent choices and records where consent is requested; and
- records of our response and subsequent business correspondence.
The public website is not intended to collect patient records, pet owner information, clinical media, medical history, prescription details, or other clinical information.
3. Why we use personal information
We use website and business-enquiry information to:
- respond to enquiries and arrange requested product conversations;
- evaluate whether Vetomo is suitable for a clinic, group, or partner;
- protect the website, prevent abuse, and investigate security events;
- measure website reliability and improve navigation and content;
- maintain appropriate business, consent, and compliance records; and
- meet legal obligations and establish, exercise, or defend legal claims.
The applicable lawful basis depends on the interaction and jurisdiction. It may include taking steps requested before entering a contract, legitimate interests, legal obligations, or consent where specifically requested. Optional marketing is kept separate from responding to an enquiry.
4. When information is shared
We may share information with vetted service providers that support hosting, security, email delivery, customer relationship management, analytics, and professional advice. Providers may use information only for the contracted service and are subject to confidentiality and data-protection obligations.
We may also disclose information where required by law, during a properly governed corporate transaction, or when reasonably necessary to protect rights, safety, and the security of the service. Vetomo does not sell clinical information.
5. International transfers
Where information is processed outside the country in which it was collected, Vetomo uses an approved transfer mechanism and appropriate safeguards where the law requires them. The final policy will identify the relevant hosting regions and transfer mechanism for the launched service.
6. Retention
We retain business-enquiry information only for as long as needed to respond, manage a potential or active business relationship, meet legal and accounting requirements, and resolve disputes. Security records may be kept for a period appropriate to the risk and investigation. Product data follows the customer agreement, data processing agreement, documented clinic instructions, legal holds, and applicable clinical-record obligations.
7. Cookies and similar technologies
Strictly necessary technologies may be used to provide security, routing, and essential site operation. Non-essential analytics or marketing technologies will not be activated where consent is required until the relevant choice has been made. If those technologies are introduced, this policy and the site’s consent controls will be updated with their purposes and durations.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing; receive portable information; withdraw consent; and complain to a data-protection authority. Rights are not absolute and may be limited by applicable law, another person’s rights, or record-retention obligations.
Submit a request through the contact page. We may need to verify identity and clarify the scope before completing a request.
9. Security
Vetomo uses administrative, technical, and organisational safeguards designed for the nature of the information and the risks involved. No internet service can be guaranteed completely secure. Suspected security issues should be reported through the contact page without including unnecessary personal or clinical information.
10. Children and pet owners
This public marketing site is directed to veterinary businesses and professionals, not children. Pet-owner participation in a clinic-connected care experience is governed by the clinic invitation, the applicable product notice, and the clinic’s responsibilities.
11. Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The revised version will be posted here with a new update date. Material changes will be communicated where required.